Aura VSAT Satellite System

Leading global coverage
In collaboration with prominent satellite networks throughout the world, Aura has one of the best instances of Ku-Band coverage available on the market today, spanning the world's oceans and main maritime lanes. However, in response to customer demand, Aura coverage will continue to adapt and extend, and we will have improved our Indian Ocean coverage by the end of 2017.

HTS-ready
Aura is futureproof and was developed with HTS (High Throughput Satellites) in mind from the beginning. We use the iDirect platform and their latest X7 modems giving us a seamless pathway to Velocity and HTS technology. As HTS satellites come online, Aura customers will benefit from increased capacity and high bandwidth applications. Velocity will also bring increased network monitoring and visibility for Satcom Global. Many other VSAT providers are not in this position.

Flexible, competitively priced packages
Aura is available in a wide range of flexible packages with mix and match options for airtime and hardware, to suit specific requirements for different vessels and fleets. We’re also confident that our pricing is some of the best available on the market, ensuring that everything is included upfront with no hidden costs and complete transparency.

Leading SLA of 99.5% network uptime
Our CIR is guaranteed by our Service Level Agreement which includes a network uptime commitment of 99.5% for Ku-band. This is our guarantee of service quality.

Unmatched fair use policy
Aura has a very flexible fair use policy which will never impact our CIR. Our intention is not to restrict bandwidth or specific applications; only to prevent abuse of the service.

CIR guarantees bandwidth across all packages
All Aura packages have a Committed Information Rate (CIR), which is the guaranteed bandwidth rate that the customer can expect at all times. Most other providers cannot offer a CIR, as they can’t guarantee bandwidth due to contention on their networks.

Innovative value added solutions
Our proprietary developed IPSignature 4 solution sits at the heart of Aura, monitoring performance in the background, and proactively supporting our technical teams with full visibility and access to vessel networks. IPSignature 4 also enables customers to manage their own fleet communications and provides BYOD access for crew communications.

Reliable L-Band back-up options with seamless Ku-band prioritization
Aura provides automatic Ku to L-band service switching, with alerting that ensures our technical team are notified of any problems and proactively seek a solution. Seamless Ku prioritization means that once Ku connection is restored, the system switches back to the VSAT service, ensuring customers have access to optimum bandwidth at all times.

Proactive 24/7 technical support
Our support team is online and available to speak to customers around the world on a 24/7 basis to assist with any technical requirements or issues. Aura’s intelligent monitoring software and alerting capabilities means that they are often notified of a problem and can be investigating it, long before the problem causes an issue on-board.

Industry leading, rapid installation delivered by marine experts with 40+ years’ experience
Our VSAT implementation and engineering teams ensure that every aspect of Aura installations are carried out quickly and efficiently, no matter where they take place. Our partnership with Intellian ensures we have access to pre-configured and pre-tested hardware in a number of strategic locations.