Looking For A New Communications Solution That Really Delivers?
The Aura VSAT portfolio from Satcom Global delivers high bandwidth Ku-Band services to provide industry-leading flexibility and value. Aura is available with a broad range of customizable speeds and packages, and always with a CIR, to address the budgets and operational needs of customers across commercial shipping, fishing, offshore and leisure markets.
Ten Reasons the Biggest Fleets are Installing Aura
We believe that Aura has advantages over many of the VSAT service options available on the market today, as it was purpose built to offer the best service quality, coverage, flexibility, value, and longevity. Here are some of the reasons why the biggest fleets are turning to Aura for their maritime communications.
Leading global coverage
Aura has one of the best examples of Ku-Band coverage available on the market today spanning the world’s oceans and major shipping lanes in partnership with leading satellite networks worldwide. Aura coverage will also continue to evolve and expand however, in line with customer demand, and we will have enhanced our Indian Ocean coverage before the end of 2017.
Aura is futureproof and was developed with HTS (High Throughput Satellites) in mind from the beginning. We use the iDirect platform and their latest X7 modems giving us a seamless pathway to Velocity and HTS technology. As HTS satellites come online, Aura customers will benefit from increased capacity and high bandwidth applications. Velocity will also bring increased network monitoring and visibility for Satcom Global. Many other VSAT providers are not in this position.
Flexible, competitively priced packages
Aura is available in a wide range of flexible packages with mix and match options for airtime and hardware, to suit specific requirements for different vessels and fleets. We’re also confident that our pricing is some of the best available on the market, ensuring that everything is included upfront with no hidden costs and complete transparency.
Leading SLA of 99.5% network uptime
Our CIR is guaranteed by our Service Level Agreement which includes a network uptime commitment of 99.5% for Ku-band. This is our guarantee of service quality.
Unmatched fair use policy
Aura has a very flexible fair use policy which will never impact our CIR. Our intention is not to restrict bandwidth or specific applications; only to prevent abuse of the service.
CIR guarantees bandwidth across all packages
All Aura packages have a Committed Information Rate (CIR), which is the guaranteed bandwidth rate that the customer can expect at all times. Most other providers cannot offer a CIR, as they can’t guarantee bandwidth due to contention on their networks.
Innovative value added solutions
Our proprietary developed IPSignature 4 solution sits at the heart of Aura, monitoring performance in the background, and proactively supporting our technical teams with full visibility and access to vessel networks. IPSignature 4 also enables customers to manage their own fleet communications and provides BYOD access for crew communications.
Reliable L-Band back-up options with seamless Ku-band prioritization
Aura provides automatic Ku to L-band service switching, with alerting that ensures our technical team are notified of any problems and proactively seek a solution. Seamless Ku prioritization means that once Ku connection is restored, the system switches back to the VSAT service, ensuring customers have access to optimum bandwidth at all times.
Proactive 24/7 technical support
Our support team is online and available to speak to customers around the world on a 24/7 basis to assist with any technical requirements or issues. Aura’s intelligent monitoring software and alerting capabilities means that they are often notified of a problem and can be investigating it, long before the problem causes an issue on-board.
Industry leading, rapid installation delivered by marine experts with 40+ years’ experience
Our VSAT implementation and engineering teams ensure that every aspect of Aura installations are carried out quickly and efficiently, no matter where they take place. Our partnership with Intellian ensures we have access to pre-configured and pre-tested hardware in a number of strategic locations.
Fully managed Ku-Band VSAT Service with broad range of bandwidth options
Flexible L-Band Backup
A range of optional L-Band backup is available to ensure coverage at all times using Iridium or Inmarsat FleetBroadband
Tried and Tested Hardware
Reliable Ku hardware from Intellian with the option to rent or purchase outright as required. Our rack also includes an iDirect satellite router, Cisco switch and failover managed by IPSignature 4
Flexible Fair Use Policy
Our CIR is always guaranteed and we don’t place restrictions on third party apps. We do monitor usage to ensure our network performance remains strong for all
Our IPSignature 4 smartbox enables crew to access a range of data applications whilst using their favourite smart device. Surf, skype, email – nothing is restricted
Increased bandwidth provides the ability to better manage vessels remotely as well as enabling real time monitoring and communications between vessel and shore
A skilled team of engineers carry out Aura installations and maintenance, with an industry leading capped two tier max day rate in our ‘Key Ports’
Reliable Customer Support
Aura is backed up with 24/7 customer support and our Service Level Agreement assures you of our commitment in keeping service levels flying high
Future-proof Network and Platform
Our network will continue to grow organically and provide access to the benefits of both wide beam and High Throughput Satellites seamlessly. We will also offer a seamless upgrade from iDirect Evolution to Velocity