Iridium GO Exec App Will Not Connect to the Device

Iridium GO Exec App Will Not Connect to the Device

If your iOS or Android device can't connect via the App and the status bar shows "Please connect to the Iridium GO! exec Wi-Fi," you can connect manually. To do this, open your device's Wi-Fi settings, choose the Iridium Wi-Fi network, and enter the default password: password.

If you're already connected to the Iridium GO! exec Wi-Fi but the App still shows this message on your iOS device, please force close the App and reopen it. Allow 10 seconds for the App to connect to the GO exec. If you've previously used another device to connect to the GO exec, try using that device to check. This will help determine if the issue is related to your device's settings.

To troubleshoot issues specific to your device, please review your phone or tablet settings:

• Bluetooth is enabled.
• Wi-Fi is still connected to Iridium-xxxxxx. This can change without notification.
• Disable Wi-Fi options for Limited IP Address Tracking and Private Wi-Fi.

After disabling Private Wi-Fi, please wait 5 seconds to ensure it doesn't automatically re-enable. You may need to disable it multiple times before the setting stays off.

 

If Private Wi-Fi cannot disabled reliably, please turn off Private Relay under Settings->Your Apple ID (at the top) >iCloud >iCloud+ >Private Relay.

• Disable any active VPN Apps under Settings >VPN. Please wait a minimum of 5 seconds in case it automatically re-enables.

If you notice any VPN Apps listed further down the VPN page with installed profiles, please open each App and Disable it within the app. VPN Apps like AdBlocker cannot be disabled through the Apple Settings menu; you must disable or uninstall them directly within the App.

• Ensure that Local Network is enabled. To do this, go to Settings->Iridium GO exec, or navigate to Settings->Privacy->Local Network, and confirm that Iridium GO exec is enabled.

 

Turn on Flight Mode, then enable Bluetooth and Wi-Fi. Reconnect to Iridium Wi-Fi.

Force restart your iPhone. On recent iPhones, this can be done by quickly pressing:

• Volume up key

• Volume down key

Press and hold the right side button for a while until you see the Apple Logo.

 

• Uninstall and reinstall the GO exec App. When you open it again, make sure to allow all requested permissions, including Bluetooth, Camera, Microphone, Contacts, and Local Network.
• Perform a Factory Reset on the GO exec by navigating to the touchscreen Settings Cog > Admin Settings > Erase all data and settings. Make sure not to enable storage mode.

If none of the above solutions work, please reach out to Apollo Support for further assistance.